Despite following their . Hi John, Just posting to say that prompted by your post I emailed Britanny Ferries stating that I wished to have a refund rather than using my credit note issued in April. If you are unhappy with the refund credit note please contact our team here https://www.brittany-ferries.co.uk/information/contact/form The team is responding to the emails & forms as quickly as they can. Brittany ferries have now opened up bookings for 2021 and so have the CMC. Please note that the expiry date is the date that the voucher needs to be presented for . ( which we were not aware of until now ). Yesterday we finally received a response! BF provided a credit note which at the time was OK. P&O Ferries will issue a credit note or amend your booking free for any sailings in August, but will not refund. Welcome Brittany Ferries UK. You're entitled to compensation of 25% of the ticket price for the affected part of your journey, if you're delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. Hopefully we won't be having these conversations eighteen months from now. Cancellation charges are based on the period of notice given to Brittany Ferries before scheduled outward travel date. You talk about such notions as 'higher authorities' but unfortunately that isn't as far, as I can see anyway, material to your contract with the company, who are still in a position to take you to St Malo on 18 May, even though you aren't now in a position to travel, for reasons outside your control but certainly not the . This might offer you cover on purchases of any value made on debit, credit or prepaid cards. At this moment in time, we understand that booking a summer holiday to France is a difficult decision to make. Absolute thieves! to freight tariffs. | Read 8,521-8,540 Reviews out of 13,467 So, I can. Well, I've just received an email to say they have reversed the vouchers and refunded us. You will be able to decide on what you'd prefer and a ferry operator cannot refuse to refund you. AnotherDavid. Register Log In Talk Morgan Forums The Malvern Arms Brittany ferries, no refund: Forums Calendar Active Threads Forum Help Donate: Who's Online Now: 2 registered members (OZ 4/4, cerealsurfer), 231 guests, and 23 spiders. This 2 years is for the booking / first payment and not the date of travel. Select your new travel details. . Dislike Brittany ferries. | Read 9,221-9,240 Reviews out of 14,135 This makes it a convenient way to take your car on holiday with you. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Brittany ferries are flat refusing to give us a refund or credit note. To help you choose whether to book or not we've put together some important details about the changes that Eurocamp, Alfresco Holidays, Canvas Holidays, Siblu Holidays and Brittany Ferries have made to help you make your decision. TRAVEL INSPIRATION . Ideas and destinations to whet your appetite HOLA! Do you agree with Brittany Ferries's 4-star rating? Rosslare to Bilbao. DFDS Seaways (expired 31/09/2022) Irish Ferries (expired 31/12/2022) P&O Ferries (expired 31/09/2022) But you might be able to make a claim for a refund under a voluntary scheme called 'chargeback'. Do you agree with Brittany Ferries's 4-star rating? We were due to go to France last week. It would be another matter if there were 'inducements' to accept a refund credit note rather than a cash refund (eg. Ferry delay compensation. Top Posters (30 Days) +8Rich 164. We have asked it for an update on their policies in light of the news. Hamwich 112. I've just noticed on FB a group called "Brittany Ferries refund and compensation group" . Please note that if you arrive at your designated port . So thanks a lot! Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Had a reply yesterday saying the ferry is cancelled and that i'd got a Refund Credit Note worth 317. Brittany Ferries cancelled our outward trip and emailed us stating we would get a refund,. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. Brittany Ferries has previously said standard terms and conditions apply, and customers can't cancel and claim a refund. Check out what 14,525 people have written so far, and share your own experience. the credit card provider has to refund you. If your travel plans change at any point, getting a Brittany Ferries refund can be difficult or impossible. 24 hours later BF cancelled the sailing for the 10th and issued a refund credit note. the two yield curves in the chart are from september 10, 2001 John V6 107. The Pont-Aven is Brittany Ferries flagship cruise ferry offering regular sailings between Ireland and France. Their handling of Covid and customer communications and refunds, after cancellations and re routing, was abysmal. I have now heard from P&O who advise that my credit note is now valid until the end of September 2022. Do you agree with Brittany Ferries's 4-star rating? Kind regards Jane Customer Services Brittany Ferries Report response as inappropriate | Read 8,721-8,740 Reviews out of 13,489 Regards . There was a report this week that Brittany Ferries was planning to change its policy and to start offering refunds for . BF emailed today, to advise credit note has been reversed and a refund will be Forthcoming, also apologised our August sailing was cancelled ! Please enter the 6-digit voucher number on step 5 (entitled 'Check your details') of the booking process. How to Claim a Brittany Ferries Refund Fast. Brittany Ferries haven't had a good 2020. . Again, . they have given me a credit note for 140.00 you are kidding Mr Brittany ferries. They owe us the best part of 600. Not impressed. Brittany Ferries have issued another credit note totalling just under 50 and won't refund the cash that they owe me. The Ferry company have taken752.00 from my account compared with the 245,I paid.originally,I eventually booked a ferry for the 18th Mar which ironically was the last one they sailed. Although Brittany Ferries were initially insistent that the voucher was the only option they now have on their website an option on the Contact us page to request a refund for a voucher that is not required. Do you agree with Brittany Ferries's 4-star rating? However, we're still out of pocket for the difference between the cancelled 2020 crossing and the new 2021 booking. It says: "If you are not able to postpone, your travel provider may offer you a Refund Credit Note instead of an immediate cash refund. Step 4. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. | Read 11,301-11,320 Reviews out of 14,127 Escape this spring with a great-value, short break from just 392 for two, with return sailings to France included* www.brittany-ferries.co.uk/offers/hotel-breaks-france L'Ile Louet and Chateau du Taureau as seen from Pointe de Penn-al-Lann nr Carantec But I've paid BF over 300 and, if I eventually decide to cancel the ticket, the appropriate cancellation fee will be levied by BF. This Refund Credit Note can be used to book another . The standard one the cabins has not changed. Reply from Brittany Ferries 22 Jan 2021 Dear Peter Brittany Ferries issued us with credit notes. For further information and rates, contact our Freight Sales Team on 44 (0) 330 159 5001. This was dated 16.04.2020 and was from this email address - Brittany-Ferries Reservations IRE reservations@brittanyferries.ie. P&O Ferries will issue a credit note or amend your booking free for any sailings in August, but will not refund. Brittany Ferries says it has offered passengers the option of moving their sailings to a later date or receiving a credit note for the deposit paid, valid for a two-year period The company says in. We were due to go to France last week. I'm a bit miffed as i paid in full the price of 525. . Do you agree with Brittany Ferries's 4-star rating? Brittany Ferries says that it offered a refund of the deposit in the form of a voucher and that its expiry date "is only the date that the voucher needs to be presented for payment by, the . Brittany Ferries to offer refunds and credit notes Brittany Ferries is changing their cancellation policy for passengers who have not been able to sail during the confinement period to include refunds. They objected to the next paragraph and said it was opinion, hearsay, not my experience. BF are currently offering to rebook later in 2020 or a refund credit note for cancelled holidays till 15/6 and not a full refund as they should under ABTA rules. Check out what 15,216 people have written so far, and share your own experience. Check out what 15,208 people have written so far, and share your own experience. Step 3. Review the new price (the value of your credit note will be automatically deducted). Set sail on the only direct ferry service to Spain from Ireland. Log in to your booking via ' My Account ' or ' Manage My Booking ', and click on 'Redeem Credit Note': Step 2. Jim If the sailing has been cancelled get in touch with whoever processed the payment either to chargeback the transaction or a S75 claim. Alternatively, customers can have a refund. Caravanner . He says he was also told that, if the ferry crossing were eventually cancelled, he would then be given a credit note instead of a refund. But the restaurant was awful. We have used Brittany Ferries for the last 10 years regularly but our last 2 trips from Spain to Uk on the Galicia and 2 days ago on the Salamanca were at the very best disappointing . Dislike Brittany ferries. Hamwich 112. In that case try a travel insurance claim. Do you agree with Brittany Ferries's 4-star rating? Check out what 15,193 people have written so far, and share your own experience. We have asked it for an update on their policies in light of the news. Key: Admin, Global Mod, Mod. Brittany Ferries: Not very happy - See 1,174 traveller reviews, 447 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Now there's only one cafeteria style restaurant. Welcome to Brittany Ferries. Brittany Ferries, however, has cancelled all passenger sailings up to 15 May and is only offering credit notes. Debit card payments and purchases are not covered by section 75 of the Consumer Credit Act. Understandable due to Covid. Dear 'Climber692805'. Top Posters (30 Days) +8Rich 164. brief visit to the UK and bought a ticket back there. The ferry operator must pay compensation within one month of submission of . "The Government has therefore agreed to back a new refund credit note that travel agents and tour operators can offer their customers." The refund credit note will work as follows: 1. Brittany Ferries General Ferry Booking Terms and Conditions. But we cancelled due to Covid 19, and have a son with a heart condition, so we were advised not to travel. . | Read 9,021-9,040 Reviews out of 14,117 It can be to the value of all of the refund due or part of the refund alongside part cash. Brittany ferries are flat refusing to give us a refund or credit note. The current policy is that you can get a voucher valid until 30/4/22 if you booked prior to 3/3/20 for travel starting by 10/1/21 or if you booked from 3/3/20 for. 10 days ago I decided to email to ask for a full refund instead of the vouchers, not holding my breath. Brittany Ferries has previously said standard terms and conditions apply, and customers can't cancel and claim a refund. Our sailing for the 28th June was cancelled. Brittany Ferries - Pirates of the British Channel. A refund credit note was issued for the outbound sailing & at a later date for the inbound sailing. "I want to cancel or defer travel and claim a refund credit note." At this point, the ferries you had booked were not affected by any disruption and were due to . View our promotional terms and conditions | Read 9,461-9,480 Reviews out of 13,489 . If you have entered you mobile number when you booked you will be updated by SMS if anything changes, . | Read 8,301-8,320 Reviews out of 14,118. . Member. A long list of travel companies are refusing to give refunds to customers. COTTAGE HOLIDAYS. Check out what 14,531 people have written so far, and share your own experience. Posted: 11:45 - 18 Aug 2020 Post subject: Brittany Ferries cancellation query I have a ticket booked for France on Thursday, but can't go since that country went on the Naughty List last week. The RCN will be valid for two years and we're planning to have our 2021 schedules available for . Bienvenue Brittany Ferries France. Brittany Ferries cancelled the outbound trip because of the Covid-19 pandemic, and offered the couple a credit note, which they said they were happy to accept to save the company from having to. Book Tips and Hints Can I get a credit note for my Brittany Ferries booking? Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Check out what 14,495 people have written so far, and share your own experience. I now have a credit note valid for 2 years. It says: "If you are not able to postpone, your travel provider may offer you a Refund Credit Note instead of an immediate cash refund. Posted on 10/03/2021 14 . Ferry delay compensation. I suspect that is what the OP means by 'refusing to give refunds'. Step 1. Those who would prefer not to have a refund credit note can contact our team here https://www.brittany-ferries.co.uk/information/contact/form choosing the option 'My sailing is cancelled, I would prefer an alternative to a refund credit note'. Since March when became abundantly clear that travel would not be possible we've been chasing refund. Register Log In Talk Morgan Forums The Malvern Arms Brittany ferries, no refund: Forums Calendar Active Threads Forum Help Donate: Who's Online Now: 2 registered members (OZ 4/4, cerealsurfer), 231 guests, and 23 spiders. Do you agree with Brittany Ferries's 4-star rating? All affected bookings were automatically cancelled and offered a refund credit note. . by phone because of C19 and were refused a refund or credit note because "booking in October 2019 means there can be no refund or credit after sailing date October 2020" I argued that the expiry for a credit note would be a booking date October . if the BF . If you have a Brittany Ferries issued refund or gift voucher you can apply this to your reservation either when making a booking or amending it online. Kind regards Jane Customer Services Brittany Ferries Report response as inappropriate These booking terms and conditions (the "Booking Conditions"), apply to all ferry bookings with Brittany Ferries. Check out what 15,217 people have written so far, and share your own experience. They replied today saying the money would be sent over and my credit note cancelled! Do you agree with Brittany Ferries's 4-star rating? | Read 8,561-8,580 Reviews out of 14,136 I am sorry to read that your sailing was affected by the suspension of our services. Due to uncertainty over Covid 19 and the fact that I didn't want to travel later this year, I recently accepted an offer of a Refund Credit Note (RCN) from Brittany Ferries. According to ABTA, RCNs are only valid for package holidays. The case you outline against Brittany Ferries sounds very tenuous TBH. They owe us the best part of 600. Reactions: Fost@T5 View our current holiday terms and conditions. just had a good chat with Brittany Ferries, they were very helpful. Do you agree with Brittany Ferries's 4-star rating? Brittany ferries, no refund [Re: John V6] #642974 08/06/20 12:27 PM 08/06/20 12:27 PM: Joined: Sep 2014 Posts: 2,091 London. Answer 1 of 14: Hello - has anyone else suffered as a result of BAs seemingly inflexible policy? or to cancel and receive a Refund Credit Note (RCN) for the sum that you have paid to us to date, for a limited time. Just booked for June. Here is our step-by-step guide to redeeming your credit note with the following Ferry Partners: If this doesn't work for any reason Please send us a message with the new details and we will be happy to help you redeem them manually . Brittany Ferries Refunds Brittany Ferries Refunds AnotherDavid replied on 10/03/2021 14:25. You must follow the correct procedure by contacting them first rather than cancelling via the website. You're entitled to compensation of 25% of the ticket price for the affected part of your journey, if you're delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 24 April 2020. Check out what 15,192 people have written so far, and share your own experience. No refunds will be given for the cancellation of these fares. | Read 7,901-7,920 Reviews out of 13,485 The note is valid for two years and "may be redeemed against any future sailing or inclusive holiday with Brittany Ferries". Check out what 14,531 people have written so far, and share your own experience.