Outline exactly what happened with the seller refusing to refund your return postage of $15 with the broken product. You can either: - accept the return and provide the buyer with a return label. Im an international buyer who bought an item on eBay UK and item doesn't match the seller's description.I provided pictures to the seller to prove that he send a faulty item . Let us know. Global Shipping Program; eBay Authenticity Guarantee; Not covered: The buyer used third-party freight forwarding or mail redirection; . The funds would be released back into your PayPal balance. I don't want to be stuck with the bill, even if ebay will reimburse me the original price + shipping. Add a message to the buyer if you want. Contact your seller. Vora is one of a legion of sellers to have fallen victim to eBay's lavish buyer-protection policy. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. In the email you received telling you the buyer's issue, select See request details. Letter/card or stamps only slightly cropped in the scan. Buyers can cancel orders within an allotted time frame, return items that are significantly not as described (SNAD), and inquire about an item not received (INR). eBay Money Back Guarantee applies when: The buyer doesn't receive an item. If you want to return an item, check to see if the seller accepts international . Sponsored Link. If the buyer is responsible, choose your return address from the dropdown menu. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning . If the buyer is responsible, choose your return address from the dropdown menu. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) - offer a partial refund and the buyer keeps the item. The buyer is generally given 10 days to provide return tracking information. Working on the assumption that the numbers that ebay reports are actual and not 'enhanced' I found some interesting things looking at the past 30 days sales compared to prior period and then last year same 30 days. Essentially, reason code 13.3 chargebacks can happen whenever the quality of what the cardholder ended up with is lower than what was expected. The item was significantly not as described. If an item is not marked they are described as gold or silver tone. If you're responsible for return shipping, choose how you'll arrange for the item to be returned. Yes auctions are not covered by the distance selling regulations but if the item was bought on "Buy it Now" then it is covered by them, which means that the seller would also be liable to refund return postage. Message 2 of 9 See Most Recent 0 Helpful Reply Item not as described_return policy_Global Shipping Program alaura-pt Community Newcomer Refer to eBay Return policy - eBay Return policy - opens in a new tab or window for more details. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Had a return request for 'item not as described'. I have a lot of problems with this return request because the Buyer said, "I have received the article. Report the buyer when you issue the refund through the eBay returns flow If a buyer reports that an item isn't as described. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: Find the item in your Purchase history and select Return this item. We'll ask the seller to send you a refund in the . If you do not accept this, please do not make a purchase. Follow these steps to get your refund. . - send a message to the buyer to try and resolve the problem. If your problem isn't solved at the end of those 3 days, you can ask us to step in and help. Not the other way around. You may find the seller will offer to refund the postage if you change your feedback. You must offer a full refund if an item is faulty, not as described or does not do what it's supposed to. All is complete, otherwise it is described here. Buyers are therefore not receiving the item in the manner that the seller originally sent it. Answer (1 of 29): Under the eBay Money Back Guarantee(EMBG) a Buyer has 30 days from the time the item arrives to open a return on eBay if there is anything wrong with the item. Not about the money on this - I want to know this for future reference though) Now ebay tells me to ship the item back, and they will "ask the seller to reimburse me for the shipping". If you open a return case and (probably) win, they need to pay for return shipping (provide prepaid label), unless they choose to refund you without requiring you to return the item. The buyer gets the item, uses it for a week and breaks it or scratches it up. Sellers cannot help buyers unless they know why the buyer is unhappy. The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages. it costs double to post through eBay than via royal mail. The item arrives broken, damaged, or faulty. As per listing title. Launched in 2013, it refunds buyers who raise a dispute if an item is not received, or not as . I opened a return request which the seller accepted, but they refuse to send a postage label and keep insisting that I just post it and they'll refund me. The item was not as described in the listing. Protections for Top Rated Sellers. If a buyer falsely claims an item was "not as described," we'll protect you on eligible transactions. If you receive the incorrect book or if it arrives damaged, you'll also be refunded return shipping equal to the original charge. If he does, tell him to refund first and then yes, you will do it. A partial refund should only be used to recoup the actual lost value of the item when it is returned in a different condition than the original item; For more information, see our Seller protections abuse policy. Select Offer a partial refund, then hit Continue. If the report qualifies: Select Accept the return and then Continue. The seller agree with return th. If the buyer starts a return request because an item isn't as described in the listing, then asks us to step in and help, you are protected if you offer free returns. Shipping is only available to the address registered in ebay. Send a message to the buyer. If you've talked to your seller and can't come to an agreement . You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. I do not wish to burden them with added costs. Actual items shown. Learn more in the eBay Global Shipping Program buyer terms and conditions. All SNAD cases no matter what the reason or the circumstances is an automatic refund. Paypal offer "up to 12 refunds per person, per year under the PayPal Return Shipping on Us service. If you're responsible for return shipping, choose how you'll arrange for the item to be returned. If an item is not marked they are described as gold or silver tone. It covers purchases paid with PayPal and most other electronic payment methods. Here are some examples . In the UK for example, eBay requests buyers to send the item back to the seller within 14 days for an 'item not as described' return request. You have 10 days to provide Paypal with a tracking number. The seller wants to refund me my money but according to his return policy the buyer is responsible for the shipping costs. The reason stated is: Item not as described. Paypal does not enforce refunds on sellers, it merely refunds customers when the seller refuses to do so. If the seller does not create a shipping label, eBay will and then charge the seller later. If you're responsible for the postage, choose how you'll arrange for the item to be returned. Top Rated Sellers (TRS) who reside in the US or Canada and offer 30 day or longer returns are protected on items listed on eBay.com when: A buyer falsely claims an item was not as described. (Item worth 2GBP, shipping to me probably thrice that. Not about the money on this - I want to know this for future reference though) Now ebay tells me to ship the item back, and they will "ask the seller to reimburse me for the shipping". Report the buyer when you issue the refund through the eBay returns flow the last point is - The item was damaged during shipment. The seller is refusing to send a return label, saying they will refund the return shipping but only AFTER they receive the item. The bag - when it arrived - had a huge logo, much bigger than in the photos and not at all to my taste. In the event that Etsy needs to refund the return shipping cost on . "New policy all over the eBay community boards. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. eBay reserves the right to return or destroy so-called 'undeliverable' items. Select Accept the return and then Continue. on 10-31-2014 04:45 PM bought something from China (i am in Europe), the item i bought was not as described (much lower quality than advertised). Select your reason for the return. If the buyer is responsible, choose your return address from the dropdown menu. If you receive the package from the buyer and the item is in a different condition than what was originally sent, you would have the ability to appeal the claim. Their reasons for not sending the label are nonsense e.g. If Etsy determines that an item is not as described, the seller will be required to refund the order, including original shipping and return shipping, if applicable. eBay sent notifications today to sellers with "high" or "very high" rates of claims warning them of possible 4% penalty fees and other consequences as a result of its new policy that takes effect on October 1, 2018. . (Item worth 2GBP, shipping to me probably thrice that. This is how to process a partial refund to your buyer: Go to your Returns dashboard. The eBay Money Back Guarantee is not a product warranty. Return shipping; 30 days: . backit's that simple. and there's no extra fee for coverage. All 3 sellers have agreed to provide a full refund if I return the items. Refer to eBay Return policy - eBay Return policy - opens in a new tab or window for more details. Post-purchase experiences (also referred to as "post-transaction" or "after-sale" processes) help to ensure buyers get the items they want. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) - offer a partial refund and the buyer keeps the item. Choose the item above to start resolving a return. Regular transactions and mass transactions are possible! If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. Ladies & gentlemen, I recently purchased 3 different flying drones from China, all 3 have no resemblance to the item described by the seller. If you've sold on ebay long enough you've had this happen. Readers forwarded us two types of letters eBay sent today, one for Item Not Received and one for Item Not as . I can only go by what a piece is marked. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. You can either: - accept the return and provide the buyer with a return label. Accepting returns and giving refunds: the law. If an item hasn't arrived or isn't as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? You are sure the item wa. Had a return request for 'item not as described'. . You can also open your Returns dashboard and select View return details from beside the item. Select View return details beside the item. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described, when the item is considered final sale. How do I initiate a claim? to ensure you get exactly what you want. This is simple. Please check on the photos for detailed condition of the product. If you accept the return the buyer has 14 . If they open a case after the 30 days, the Seller normally has the option to decline it however Buyers also have 6 Mon. You are covered by the eBay Money Back Guarantee - eBay Money Back Guarantee . To receive a refund, you must return your item directly to the bookseller within 30 days of the estimated delivery date and in the same condition you received it in. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. Ebay's return policy is quite clear, if the item is not as described, the seller pays for return shipping. You'll also see your response options: Add tracking details. If the customer sends a message by email (without actually opening a return request), respond professionally and be accommodating. For books returned as 'Not as described . Hello fellow Ebayers, I just received a request for a return on an item I sent internationally via Ebay's Global Shipping program. If you've sold on ebay long enough you've had this happen. Print an eBay return label Tip Please note that any address not registered in ebay is not acceptable to ship. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. So the buyer gets 6.50 from eBay. THIS does not seem fair to me.and is why, as a seller, i will NEVER again accept payment from PayPal. You can check the listing by selecting the item in your Purchase history. Find the item under Returns and canceled orders. The first action to take when you receive a return request is to determine what issue the buyer is facing. Lower-value items: If you're paying for the return and the expected postage cost is more than the expected refund value, an eBay label won't be available Sending items internationally: eBay return labels are only available for items returned within Australia. I don't want to be stuck with the bill, even if ebay will reimburse me the original price + shipping. I read that since recently the seller should cover also these charges. You are covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. Select View return details beside the item. Only one refund is allowed per PayPal transaction ID." Is this a legi. Returns. So, when a buyer decides that they want to return the item, the only options that the buyer sees are Money Back Guarantee "Not as Described" reasons such as broken, doesn't match description, wrong item, etc. This can be the result of innocent . Item(s) must include the return label and packing slip provided by usPlease note: Returns will not be processed without a GOAT return label and packing slip. Returns are accepted ONLY if the item was not the item described. The item received by the buyer doesn't match the listing, for example: The seller sent the wrong item, or. A buyer insists the item was not as described in order to force a return. marks are complete, For Germany, shipping is always by registered mail (for higher values also by parcel/DHL). . Return shipping would have been more than the item is worth, so I just . The buyer then can simply file a "Not As Described" complaint, return to me a now ruined item, and be refunded all the money (minus the small shipping return cost). Aug-15-2018 01:27 PM. If you accept the return the buyer has 14 . If you're responsible for the return postage costs, you'll see the price of return postage, and be able to purchase your label. Sometimes you'll need to use a label from another carrier or agree on another way to send the item back, including:. The. I can only go by what a piece is marked. Select Confirm. Once you start a return, the seller has 3 business days to resolve your issue. You are selling these items with "no returns". Print an eBay return label. Select View return details. Start a return. If the item doesn't match the listing description, your purchase may be covered by the eBay Money Back Guarantee. How to accept a return: Go to your sold items. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Refer to eBay Return policy for more details. Enter a Return Merchandise Authorization number, if you use them. For locos as listed in title. Select Confirm. To accept a return: Select Accept the return and then continue. You may also be protected if you provide clear documentation that the item was described accurately and consistently in the . . Other reasons for an "item not as described chargeback" can include damaged or defective merchandise, as well as disputing the quality of the merchandise or service. Please include your user ID (techwalls) and case number (5.) Make it factual. Returns shipping; 30 days: . A reader expressed their outrage: "eBay is now forcing sellers to take returns on no-returns, for parts or not working listings even if the buyer admits the item is as described. Choose Print label. Get the item you ordered or your money. - opens in new window or tab. Select View return details. When a buyer requests a return for item not as described reasons, the seller must respond within the return request and offer a solution to the buyer's issue.